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SHIPPING POLICY

 

  • How are orders shipped?

    Orders are shipped via Canada Post, Purolator, UPS, or USPS.
  • How much does shipping cost?

    Shipping is automatically calculated at check out. We offer free shipping on orders over $50 before tax, and after any promotions or discounts have been applied. Please note that some country restrictions apply.
  • Which regions are not eligible for free shipping?

    Orders shipping to the Yukon, Northwest Territories, and Nunavut are not eligible for free shipping, and instead, we offer a flat rate shipping of $30. This will be automatically applied at check out after entering your shipping details.
  • Where do you ship to?

    We ship orders within Canada and the US. If you are interested in shipping internationally, additional shipping charges will apply. Feel free to reach out to us directly at hello@byoganow.com or check our stockists’ page, as we may have a retailer in your country!
  • Where can I order your products in Europe?

    We work with a retail partner greenyogashop in Europe where many of our products can be purchased.
  • Can I pay for expedited shipping?

    At this time we are not offering expedited shipping services through our courier partners.
  • Do you offer curbside pick up?

    We are unable to facilitate order pick up from our warehouse. Alternatively, you are welcome to purchase directly from one of our retail or studio partners. To find a studio or retail partner near you, check out our stockists’ page, or reach out to our team at hello@byoganow.com.
  • How long will it take my order to ship?

    It takes approximately 2-3 business days for our team to prepare your order for shipping. Please see our COVID-19 Information Page for information on any possible delays as we do our part to keep our community and team safe during this time.
  • Can I edit the address on my order?

    Once an order is placed, we are unable to edit or make changes. We can try to update the address through one of our couriers. Please keep in mind that this process is never a guarantee and varies depending on the status of the shipment. Please send us an email at hello@byoganow.com with the changes required and we will do our best!
  • Why was my credit card charged but my order still hasn't shipped?

    Prepayment is required for all orders placed through our site. As soon as your order leave our warehouse you will receive an email with tracking information.
  • My order has shipped but seems to be delayed. Why is this?

    Canada Post, UPS, and Purolator are processing and delivering a higher than normal volume of orders while implementing measures in order to keep their team and communities safe. Continue to keep an eye on your tracking number to follow the status of your order.
  • How do I know if my order has been lost?

    Due to the safety measures put in place by couriers to keep communities safe, you may experience a delay in the delivery of your order. Please note that it may not be lost, but rather taking longer than usual to arrive. Continue to keep an eye on your tracking number and thank you for your patience and understanding! If you still have not received your order please reach out to us at hello@byoganow.com and a member of our team will investigate. Please note that claims for lost orders may take between up to 8 business days to resolve.
  • What if my order has been marked as delivered but I haven't received it?

    If your order has been marked as delivered but has not arrived, please check the surrounding area where packages are usually left or with your building's receptionist/concierge. Sometimes couriers will mark an order as delivered 24-48 hours early. If you have still not received it after this time frame, let us know by emailing hello@byoganow.com and we will investigate.